Error installing SSL certificates

Error installing SSL certificates #

If you receive an error installing SSL certificates using Let’s Encrypt on your domain name there are usually 2 main causes, both due to DNS issues.

1. The domain nameservers are not pointing to the server. Before you can install an SSL certificate on cPanel your domain name must be pointed to the server otherwise you will see errors when trying to install.
2. The DNS propagation has not completed. When changing nameservers there is a propagation period for the changes to take effect throughout the internet. This can take up to 48 hours, however is usually completed within a few hours at most.

You can use a free tool such as https://intodns.com to see your current nameservers.

If you are still seeing errors even after your nameservers have been changed and have fully propagated please contact us or open a support ticket with full details so we can investigate.